At Georgia Boot Store, we stand behind our products with the same durability and reliability that you expect from our boots. We understand that sometimes a product may not meet your expectations, and we’re committed to making the returns and exchanges process as straightforward as pulling on a trusted pair of 8-Inch Work Boots. This policy is designed with the same practical, no-nonsense approach that defines our entire brand.

Our Promise to Working Professionals

Just as our Steel Toe Work Boots protect your feet on the job site, our returns policy protects your investment. We serve construction workers, linemen, loggers, ranchers, hunters, and industrial personnel worldwide, and we handle returns with the same respect and professionalism we extend to your craft.

Eligibility & Timeframe

You may return or exchange most items purchased from Georgia Boot Store within 15 days of receiving your shipment. To be eligible for a return or exchange:

  • The item must be in its original, unused condition
  • All original tags must be attached
  • The item must be in its original packaging
  • A proof of purchase (order number) is required

Non-Returnable Items

Based on the specialized nature of certain products designed for extreme conditions and personal safety, the following items cannot be returned or exchanged unless they arrive defective or damaged:

  • ESD Shoes & Boots (Electrostatic Discharge footwear, due to specialized manufacturing and certification requirements)
  • Fire Boots (Specialized safety gear requiring specific certifications)
  • Internal Metatarsal Boots (Custom safety components that cannot be resold once inspected)
  • Any item that shows signs of wear, has been altered, or has had its safety features compromised
  • Items purchased during final sale or clearance events (clearly marked at time of purchase)

These exceptions ensure that safety-critical footwear like Fire Boots and Internal Metatarsal Boots maintain their integrity for the next working professional who depends on them.

Step-by-Step Return & Exchange Process

1

Initiate Your Request

Within 15 days of receiving your order, contact our customer service team at [email protected] with your return or exchange request. Please include your order number and the reason for your return.

You can use the template below to ensure you provide all necessary information.

2

Receive Authorization & Instructions

Within 1-2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and detailed instructions. Do not ship items back without an RMA number—this helps us process your return efficiently.

3

Package Your Items

Securely package the item(s) in their original box with all tags attached. Include a copy of your original packing slip or the RMA email. For your protection, we recommend using a trackable shipping service and insuring the package.

4

Ship to Our Facility

Send your return package to:

Georgia Boot Store Returns
RMA #: [Your assigned RMA number] 4701 Half and Half Drive
Fresno, CA 93721
USA

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error or a defective product.

5

Inspection & Processing

Once received at our Fresno facility, our team will inspect the returned items within 3-5 business days. We’ll process your refund or exchange once the items pass inspection.

Return Request Template

To expedite your return request, please copy and paste the template below into an email to [email protected] and fill in the required information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Georgia Boot Store Team, I would like to request a [return/exchange] for my recent order. Order Number: [Your Order Number] Order Date: [Date of Order] Product(s) to Return: [Product Name, Size, Quantity] Reason for Return/Exchange: [Please specify: Size issue, Defective, Changed mind, etc.] For exchanges: Desired Replacement Product: [Product Name] Desired Size: [Size] My original shipping address was: [Your Name] [Street Address] [City, State, Postal Code] [Country] Please send the RMA number and return instructions to this email address. Thank you, [Your Full Name] [Your Phone Number – Optional]

Refunds & Exchanges

Refunds

  • Timing: Refunds are processed within 5-7 business days after we receive and inspect your return. The time it takes for the refund to appear in your account depends on your payment method and financial institution (typically 3-10 additional business days).
  • Method: Refunds are issued to the original payment method used for the purchase:
    • VISA, MasterCard, JCB: Refunded directly to your card
    • PayPal: Refunded to your PayPal account
  • Amount: You will receive a refund for the purchase price of the returned item(s). Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

  • Process: For size exchanges or product swaps, we’ll ship your replacement item once we receive and inspect your return.
  • Shipping: Standard shipping charges apply for the replacement shipment. If your original order qualified for free shipping, we’ll honor that for your exchange.
  • Availability: If your desired replacement item is out of stock, we’ll contact you to discuss alternatives or issue a refund.

Damaged or Defective Items

If your Lineman Boots, Insulated Hunting Boots, or any other product arrives damaged or defective, please contact us immediately at [email protected] within 7 days of delivery. Include photos of the damage or defect and your order number. We’ll arrange a prepaid return label and expedite a replacement at no cost to you.

Contact Our Customer Service Team

Our team is as dedicated as the professionals we serve. For questions about returns or exchanges:

Email: [email protected]

Response Time: We typically respond within 1-2 business days.

Phone Support: Available for urgent issues – please email first for a callback appointment.

Mailing Address:
Georgia Boot Store
Attn: Returns Department
4701 Half and Half Drive
Fresno, CA 93721 USA

Just as our boots are built for endurance, our customer service is built for your satisfaction.