At Georgia Boot Store, we build our policies with the same rugged reliability we build into our boots. We serve the hardworking professionals who depend on their gear every day—construction workers, linemen, loggers, ranchers, hunters, and industrial personnel worldwide. Just as our 8-Inch Work Boots and Steel Toe Boots are designed for endurance, our shipping and returns process is designed for clarity, fairness, and your complete satisfaction.

Shipping Information

We ship to most regions worldwide (excluding some remote areas and parts of Asia). All orders are processed with care at our facility in Fresno, California.

Order Processing Time

Orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order leaves our warehouse.

Shipping Methods, Time & Costs

Shipping Method Carrier Delivery Time (After Shipment) Cost Best For
Standard Shipping DHL or FedEx 10-15 business days $12.95 Faster, trackable delivery for essential work gear.
Free Shipping EMS 15-25 business days FREE on orders over $50 Cost-effective delivery for non-urgent needs.

Note: Delivery times are estimates and may vary due to customs, weather, or carrier delays. Tracking links will be provided for all shipments.

Returns & Exchanges Policy

We stand behind our products. If you need to return or exchange an item, we aim to make the process as straightforward as pulling on a trusted pair of boots.

Eligibility & Timeframe

You may return or exchange most items within 15 days of receiving your shipment. To be eligible:

  • The item must be in original, unused condition.
  • All original tags must be attached.
  • The item must be in its original packaging.
  • A proof of purchase (order number) is required.

⚠️ Non-Returnable Items

Due to the specialized nature and safety-critical certification of certain products, the following items cannot be returned or exchanged unless they arrive defective or damaged:

  • ESD Shoes & Boots (Electrostatic Discharge footwear)
  • Fire Boots
  • Internal Metatarsal Boots
  • Any item showing signs of wear, alteration, or compromised safety features.
  • Final sale or clearance items (clearly marked at purchase).

This policy ensures that safety gear like Fire Boots and Internal Metatarsal Boots maintains its integrity for the next professional who depends on it.

Step-by-Step Return & Exchange Process

  1. Initiate Your Request: Within 15 days of delivery, email our customer service at [email protected] with your order number and reason for return/exchange. Use the template below to ensure all info is provided.
  2. Receive Authorization: Within 1-2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and instructions. Do not ship items back without an RMA.
  3. Package Your Items: Securely pack the item(s) in the original box with all tags attached. Include a copy of your packing slip or the RMA email. For protection, we recommend using a trackable, insured shipping service.
  4. Ship to Our Facility: Send your package to:

    Georgia Boot Store Returns
    RMA #: [Your assigned RMA number] 4701 Half and Half Drive
    Fresno, CA 93721 USA

    Return shipping costs are the customer’s responsibility unless the return is due to our error or a defective product.
  5. Inspection & Processing: Once received, our team will inspect returned items within 3-5 business days. We’ll process your refund or exchange once inspection is passed.

Return Request Email Template

Copy and paste the below into an email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Georgia Boot Store Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number] Order Date: [Date of Order] Product(s) to Return: [Product Name, Size, Quantity] Reason for Return/Exchange: [Size issue, Defective, Changed mind, etc.] For exchanges: Desired Replacement Product: [Product Name], Desired Size: [Size]
My original shipping address was:
[Your Name] [Street Address] [City, State, Postal Code] [Country]
Please send the RMA number and return instructions to this email address.

Thank you,
[Your Full Name] [Your Phone Number – Optional]

Refunds

  • Timing: Refunds are processed within 5-7 business days after we receive and inspect your return. It may then take your bank or payment provider 3-10 additional business days to post the refund to your account.
  • Method: Refunds are issued to the original payment method:
    • VISA, MasterCard, JCB: Refunded directly to your card.
    • PayPal: Refunded to your PayPal account.
  • Amount: You will receive a refund for the purchase price of the returned item(s). Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

  • Process: For size exchanges or product swaps, we’ll ship your replacement once we receive and inspect your return.
  • Shipping: Standard shipping charges apply for the replacement shipment. If your original order had free shipping, we’ll honor it for your exchange.
  • Availability: If your desired replacement is out of stock, we’ll contact you to discuss alternatives or issue a refund.

Damaged or Defective Items

If your Lineman Boots, Insulated Hunting Boots, or any product arrives damaged or defective, contact us immediately at [email protected] within 7 days of delivery. Include photos and your order number. We’ll arrange a prepaid return label and expedite a replacement at no cost to you.

Contact Our Customer Service Team

Our team is as dedicated as the professionals we serve.

  • Email: [email protected]
  • Response Time: Typically within 1-2 business days.
  • Phone Support: Available for urgent issues – please email first to schedule a callback.
  • Mailing Address:
    Georgia Boot Store
    Attn: Returns Department
    4701 Half and Half Drive
    Fresno, CA 93721 USA

Proudly serving the working person worldwide.
Just as our boots are built for endurance, our customer service is built for your satisfaction.